Shipping policy

*GALLONS ARE NOT INCLUDED WITH DISCOUNTED SHIPPING

Please be aware of the method of shipping versus in store pick up. Choose “In Store Pick Up” only if you are coming to the shop to collect your online order. If you choose the incorrect method it will delay your order. No refunds will be offered if you select incorrectly and will be responsible to pay shipping.

Lost or Stolen Packages 
The 3 Painted Pugs is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, The 3 Painted Pugs will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Delayed Packages 
The 3 Painted Pugs is not responsible for any package confirmed shipped and is delayed. The customer is responsible to contact the carrier to get any additional information. The 3 Painted Pugs will provide tracking information and shipping carrier information for the customer to investigate.

Returned and/or Undeliverable Packages 
The 3 Painted Pugs will not be responsible for any order that either can not be delivered or if a customer refuses their package. No packages returned to the The 3 Painted Pugs due to an incorrect address are eligible for a refund. If the carrier reports an attempted delivery and can not deliver, the customer must contact the carrier. Any returned packages to The 3 Painted Pugs will be reshipped at full shipping cost paid by the customer. If the customer decides to not have their order reshipped there will be no refund.